Terms of use

These terms are an agreement between you and SetinTech for use of your SetinTech account at app.setintech.com and services such as SetinChat at chat.setintech.com. By creating an account, starting a trial or purchasing a subscription, you accept these terms, the Privacy Policy and the Refund Policy.

• “SetinTech” or “we” means SetinTech, the provider of the services introduced at setintech.com.
• “You” means the individual or legal entity in whose name the SetinTech account is held, and anyone who uses the services as a member of that account.
• If you create an account on behalf of a business, you confirm that you are authorized to accept these terms on its behalf.

• You can sign in using email and a one-time code, email and password, or a Google account. Mobile number sign-in is also available if SMS delivery is enabled.
• The “account” (individual or legal entity) is the party to this agreement: subscriptions belong to the account and invoices are issued in its name. Each account may have multiple members with owner, administrator, financial officer or member roles; the account owner is responsible for members’ activities in the account.
• Information you provide must be accurate and up to date. You are responsible for protecting your password and access to your email and mobile number. SetinTech will never ask you to disclose your password to support.

• To use a trial or make a payment, you must complete identity verification using valid identity and contact information. The required information is displayed during verification.
• After verification, account information, including name, national code or national identifier and address, can only be changed through support; this information is used for official invoices and payment.
• Currently, identity verification for trials and payment requires an Iranian mobile number and national code or national identifier. Requirements are displayed during registration and identity verification.

• Different plans are offered for each service. Each plan’s price, features and usage limits (such as the number of conversations per month) are displayed on the service page in the dashboard. You can choose a monthly or annual subscription. The default is an annual subscription, which costs less than monthly payments.
• Trial: You can use a free trial to evaluate SetinChat’s features before purchasing. The duration and plan offered are specified on the service page. Each national code or national identifier can be used for a trial of each service only once, even with another account.
• Invoice: An invoice is issued when you select a subscription. The subscription is activated after successful payment. Amounts are calculated in rials and displayed in tomans, and 10% value-added tax is added to the invoice total. Each invoice amount is fixed based on the price at issuance; price changes do not affect issued invoices.
• Payment: Payment is made directly through the Jibit gateway, and your bank card information does not reach SetinTech. The information needed for payment is obtained from the verified account, and the invoice is issued in that account’s name.
• No automatic charges: No amount is charged automatically. “Automatic renewal” means that an invoice for the next period is issued and a reminder sent 7 days before the end of each period; payment is your choice. The trial does not automatically become a paid subscription. You can cancel automatic renewal at any time on the service page; access remains until the end of the paid period.
• Renewal grace period and subscription expiry: If you do not renew by the end of the period, the service remains active for 3 more days. After this grace period, the subscription expires and the unpaid renewal invoice is cancelled. Your information is not deleted when the subscription ends and will be available after you purchase another subscription.
• Evaluate the service during the trial before purchasing. Subscription fees are non-refundable except where required by law; see the Refund Policy for details.

Using the services for the following is prohibited and may result in account suspension:

• Sending unsolicited bulk messages or criminal content;
• Attempting to access others’ accounts or data, or bypassing plan limits and security mechanisms;
• Uploading content you have no right to use;
• Any act that violates the laws of the Islamic Republic of Iran.

• SetinTech stores and uses your account information in accordance with the Privacy Policy.
• Your website users’ information, such as conversations recorded through the SetinChat chat widget, belongs to you. You are responsible for determining the purpose and manner of its use, and SetinTech processes it only to provide the service. You are responsible for informing users and complying with legal requirements for collecting information.

We strive to keep services available at all times. However, we currently do not guarantee a specific service availability percentage.

• You may cancel automatic renewal at any time or leave the next period’s invoice unpaid so that the subscription ends at the end of the period.
• To close your account and delete your personal information, write to support@setintech.com; the Privacy Policy explains what is deleted and what must be retained by law.
• SetinTech may suspend an account that violates these terms.

We will publish the new version here with its version number and update date, and notify each account owner by email at least 30 days before a material change takes effect. Continued use after the changes take effect means acceptance of the new terms; if you do not accept them, you can stop renewal or contact support to close the account. Your mandatory legal rights are preserved.

These terms are governed by the laws of the Islamic Republic of Iran. If a dispute arises, first contact support@setintech.com to resolve it through discussion; if it is not resolved, the competent judicial authorities of the Islamic Republic of Iran will have jurisdiction.

• Support and payment follow-up: support@setintech.com
• General and legal matters: info@setintech.com