Privacy policy

This page explains what information is collected in your SetinTech account and the SetinChat service, how we use it, how long we retain it and which companies we share it with. It also explains how to request access to, correction or deletion of your information.

Your personal information

Business account information

Subscription and payment

• The selected plan, subscription duration and status, and usage of each service, such as monthly conversation counts, are recorded to provide services according to your subscription.
• Invoices and payment records: amount, time, gateway transaction ID and payer’s mobile number.

Information recorded automatically

• Your sign-in information, including time, IP address and browser, is recorded to keep your account signed in on the device. On the “Connected devices” page, you can view connected devices and revoke their access.
• Successful and unsuccessful sign-in history, including time, sign-in method, IP address and browser, is recorded to detect and prevent unauthorized access.
• Notifications and their email and SMS delivery records are retained.
• Sensitive account activity, such as changes to financial information or member access levels, or deletion of personal information, is recorded with the actor’s identity, time and IP address.
• Technical logs include request time, the relevant part of the site, result and IP address to assess service performance. Confidential sign-in information is not recorded in these logs, and mobile numbers are not displayed in full.

• Bank card information: payment takes place at the gateway and the card number never reaches us.
• Passwords are not stored in readable form.
• Our pages do not use third-party tools or cookies for advertising tracking or analysis of your behavior.

We do not sell your information or share it with others for advertising. The following companies have access to relevant information to provide the specified services:

• SetinChat is a SetinTech service. When you sign in to it, your name, profile picture, email, mobile number, account information, role and subscription status are provided to it to deliver the service.
• In other cases, information is provided only as legally required and upon request by a competent authority.

The main infrastructure for storing and processing data is in Iran. Requests passing through Cloudflare’s alternative route are processed by its data centers outside Iran. Backups are also retained for data recovery.

If you have enabled the SetinChat chat widget on your site, visitor information is processed only on your behalf and to provide this service. You are responsible for determining the purpose and manner of its use. If you are a visitor to such a site, first contact that site’s operator to access or delete your information.

• Recorded information includes: conversation text and the rating given to a conversation; the name, email and mobile number entered by the visitor in the conversation start form or sent by the site to identify them; IP address, browser, operating system and device type; the page through which the visitor entered the site and the addresses and titles of pages on that site where the chat widget is enabled; and the number and times of visits.
• The chat widget stores an identifier in the visitor’s browser storage so they can continue their previous conversation when they return to the same site.
• Conversations are retained while the system exists in your account. During the retention period specified for the plan, the account owner can obtain statistical reports and a CSV file; these reports do not include conversation text. The end of the retention period does not mean conversations are automatically deleted. To delete conversations or a visitor’s information, write to support@setintech.com.
• We use this information only to provide the service to you; we do not sell it or use it for advertising.

• View and edit information: Change your name and picture in “Profile” and your email in “Account email” by confirming the link sent to you. Connected devices and sign-in history are visible on the “Connected devices” page. Account information can be edited on the “Account” page before identity verification; afterward, contact support to change it.
• Obtain a copy of information: Write to support@setintech.com for a complete copy of your information; we will send it within 30 days. Support panel statistical reports do not contain conversation text.
• Deletion: If you write to support@setintech.com, we will delete your personal information within 30 days: - Deleted: name, email, mobile number, picture and password; connected device information and sign-in history; codes, notifications and notification settings. Your membership in accounts will be deactivated and access to your account by services such as SetinChat will be revoked. - Retained: invoices and payment records (including the payer’s mobile number) and account information appearing on them (account name, national code or national identifier and address), due to tax requirements; an anonymous identifier to maintain links between financial records; invitations sent to your email or mobile number; and, in sensitive activity records, the deletion request record with your previous email and mobile number. - If you are the sole owner of an account, either transfer ownership to another member or request closure of the account in the same request. - If you also want your information as an operator and your sites’ conversations in SetinChat deleted, mention this in the same request. - Backups are also deleted within a maximum of 30 days.
• Questions or complaints: Write to support@setintech.com or info@setintech.com.

• Your connection to the site uses secure HTTPS.
• We use security measures to protect sign-in information.
• Security controls are applied to prevent unauthorized access and account abuse.
• Backups are encrypted before storage.
• SetinTech staff have access to account information to handle support requests and financial matters. Their sensitive activities are recorded.

Cookies are small pieces of information stored by the site in your browser. We use essential cookies for account sign-in and form security; these cookies are not used for advertising or analytics.

The following is also stored in browser storage: light or dark mode selection, whether the SetinChat panel has asked for browser notification permission, and, on sites with the SetinChat chat widget, the visitor identifier (section 6).

SetinTech services are designed for businesses and are not intended for people under 18.

We will publish the new version here with its version number and update date, and notify each account owner by email at least 30 days before a material change takes effect.

• Questions, requests or complaints about your information: support@setintech.com
• Legal matters: info@setintech.com